[Pre Braided 7X6 Water Wave] Menglle Pre Styled Boho Curly Wig 7X6 Glueless Ready to Go Box Braided Water Wave Lace Front Human Hair Wig#springfresh#GiftedInLove

At Menglle, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, please feel free to contact us at any time, and we’ll prioritize responding within 48 hours.

1. Order Cancellation

To cancel an order, contact our Customer Care team within one hour of placing it. Please note, cancellations cannot be processed once the order is shipped.

2. Order Returns

We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.

Please kindly note that each order qualifies for a single free return within 30 days of receipt.

2.1 Return Acceptable

For a return or exchange, the product must be in its original condition – with uncut, unwashed, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Products, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used products for return.

2.2 To initiate a return:

• Steps 1  Contact Customer Care: Initiate the return within 30 days, providing reasons and relevant pictures for a swift process.
• Steps 2  Receive Return Address: The return address will be provided upon approval of your return request.
• Steps 3  Process Refund: Refunds processed within 2 business days post-receiving and inspecting the item(s).

3. Order Exchanges

For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.

Once we receive your returned item, we process the exchange, shipping the new item within 3 business days.

4. Refund Processing Time

Refunds issued within 2 business days.